Refund & Return Policy
Effective Date: 11.06.2025
At Sairesa, we take great care in crafting and packaging each of our handmade candles and soaps. Customer satisfaction is very important to us, and we want you to feel confident shopping with us.
Returns & Exchanges
Due to the nature of our products (handmade, personal care, and scented items), we do not accept returns or exchanges for reasons of personal preference (e.g., scent selection or design variations).
However, if your order arrives damaged, incorrect, or defective, we will gladly offer a replacement or refund.
Eligibility for Refund or Replacement
You may request a refund or replacement if:
You received the wrong item(s)
Your item arrived damaged or defective
Your package never arrived (verified by tracking)
To qualify, please:
Contact us within 3 days of delivery
Include your order number, a clear description of the issue, and photos if applicable
Email us at sucessshop2u@gmail.com
Refund Method
Refunds (if approved) will be issued to your original payment method
Please allow 3–7 business days for the refund to reflect in your account
Cancellations
Orders can be canceled within 12 hours of purchase, as we begin preparing items quickly to ensure timely delivery. After this period, cancellations may not be possible.
Non-Refundable Items
We do not offer refunds for:
Change of mind or scent preference
Sale or clearance items
Orders reported missing after 7 days without proof or tracking issues
Contact Us
If you have any concerns or questions, we’re here to help.
📧 sucessshop2u@gmail.com
📱 +6010 236 8353
📦 Based in Kuala Lumpur, Malaysia
Thank you for supporting small-batch, handcrafted goodness.
– The Sairesa Team